Refund policy

Try it free, then payments are non-refundable

Every account starts on Free, with unlimited responses and no card needed, so you can see exactly what Tinysurv does before you pay for Pro. Once you’ve paid for a month or a year, that payment isn’t refunded, including for time you only partly use.

Cancelling

You can cancel at any time from Plan and billing, and you won’t be charged again. Pro keeps running until the end of the month you’ve paid for, then you’re on Free, and your surveys and results stay in your account.

On a yearly plan, cancelling stops the next yearly payment. You keep Pro until the end of the year you’ve paid for. The rest of the year isn’t refunded.

When we do refund

• You were charged by mistake, for example twice for the same month or year.
• Tinysurv didn’t work for a large part of the month you paid for because of a fault on our side that we couldn’t fix.
• The law requires it.

Contact us. Payments are handled by Paddle, our reseller, which issues any refund back to the card or account you paid with, usually within 5 to 10 working days. Paddle’s own refund policy also applies.

Your legal rights

Tinysurv is sold to businesses, so the 14-day “cooling-off” right that consumers have doesn’t apply. If you do buy as a consumer in the UK or EU, your plan starts straight away when you pay, and you agree that you lose the right to cancel once you’ve started using it. Nothing in this policy affects any rights the law gives you that can’t be taken away.

Changing plan

There’s one paid plan, Pro. Moving from monthly to yearly starts a new year straight away, less a credit for what’s left of the month; moving from yearly to monthly credits what’s left of the year to your monthly payments. See the terms for the details.